Naman Shah

Bridging business needs and technology with clear requirements and reliable data.

Business Analyst | Data & Application Support (SQL, Power BI) | Aspiring Product Manager | 5+ Years Combined IT & Operations Experience

About

Hi, I'm Naman

I am an IT professional with more than five years of combined technical and operational experience across application support, software development, database systems, and data analysis. I enjoy solving business problems through technology, data, and collaboration.

As Application and Database Specialist at Woodbine Entertainment, I worked with business stakeholders, developers, QA, and operations teams to analyze requirements and deliver solutions for loyalty rewards, payments, compliance, HR, reporting, and wagering systems. That work placed me between the people who use a system and the people who build it, which is where Business Analysis lives.

I am now building my career toward Business Analysis, with Product Management as my long-term objective: connecting what the business needs with technology that delivers it.

"I can accept failure, everyone fails at something. But I can't accept not trying."
Naman Shah
Skills & Tools

How I connect business needs to technology

Analyze Requirements with Stakeholders

I work with business stakeholders, developers, QA, and operations to understand where a process falls short, then translate that into SQL logic, workflows, and system changes that fit how the work is done.

Customer rewards platform modernized through redesigned SQL logic and workflows

Turn Data into Reporting

I write SQL queries and stored procedures in SQL Server, design data models with proper key constraints, and build reporting in SSRS and Power BI, so information spread across files and systems can be trusted in one place.

450K records restructured into one HR data model

Strengthen Compliance and Reliability

I have supported production applications through API validation, SQL optimization, ETL improvements, and root cause analysis, and built monitoring that catches problems before they reach customers or auditors.

Automated Anti-Money Laundering System (AMLS) and Electronic Funds Transfer (EFT) monitoring for compliance and failed-transaction detection

Automate the Repetitive

I look for manual steps that can run on their own, using SQL, APIs, JavaScript, Azure Data Factory, Postman, PowerShell, and now AI workflows, so that people can spend their time on decisions.

Power BI dataset refreshes automated through Azure Data Factory and Web APIs

Data & Reporting

SQLSQL ServerStored ProceduresSSRSPower BIExcelSharePointData ModelingData MigrationAzure Data Factory

Engineering & Integration

PythonJavaJavaScriptREST APIsPostmanPowerShellETLMicrosoft AzureGitAndroid / Firebase

Compliance & Payments

AMLS (Anti-Money Laundering System)EFT (Electronic Funds Transfer)Payment TrackingFailed-Transaction Monitoring

Delivery, Analysis & AI

Business AnalysisRequirements GatheringAgile / ScrumAzure DevOpsMiroClaudeChatGPTGeminin8n
Experience

Where the experience comes from

Application and Database Specialist

Woodbine Entertainment

2022 · 3 yrs 5 mos · Toronto, Hybrid

  • Analyzed requirements with business stakeholders, developers, QA, and operations for loyalty rewards, payments, compliance, HR, reporting, and wagering systems.
  • Designed and implemented automated Anti-Money Laundering (AML) and Electronic Funds Transfer (EFT) monitoring to improve compliance, payment tracking, and early detection of failed transactions.
  • Redesigned SQL logic and backend workflows to modernize the customer rewards platform, improving loyalty point accuracy and financial accountability.
  • Led an HR data migration of 450K records, consolidating six datasets into a centralized reporting solution covering 160K candidate profiles.
  • Built dashboards, reports, and data models in SQL Server, SSRS, Power BI, and Excel, and automated Power BI refreshes through Azure Data Factory and Web APIs.
  • Proposed an employer-supported Ontario Immigrant Nominee Program (OINP) pathway as a talent-retention strategy, working with HR Business Partners, EVPs, and the Directors of Technology and HR to initiate it.

Research Assistant

Humber College

2021 · 2 mos · Remote

  • Proposed a cost-effective smart grid solution using smart meters and the ThingsBoard IoT platform, reducing implementation readiness from months to a few weeks.
  • Evaluated technical and budget requirements and recommended an off-the-shelf option that minimized deployment cost and complexity.
  • Gathered requirements and validated feasibility with stakeholders across the U.S. and Canada.

Web Developer (Co-op)

St. James Town Community Corner

2021 · 4 mos

  • Redesigned the interface of 30+ web pages, contributing to a 15% increase in user engagement.
  • Built the Login and Contact pages from the ground up to improve usability and load efficiency.

Earlier rolesCustomer Service Representative, Tim Hortons (2020) · Developer Intern, DigiTechYard (2019)

Projects

Business stories and AI builds

Business Stories

AI Builds

What's Next

What I'm Automating Next

Scoped

AI Budget Monitoring Agent

Each Monday, reads a budget tracking spreadsheet, flags any line that is over or under forecast by a set threshold, and posts a three-point summary to Slack.

Scoped

Hiring Talent Acquisition AI Tracker

Reads recruiter and candidate emails against the calendar, summarizes where each person stands in the process, and flags anyone who has waited too long for a reply.

Idea

Weekly Folder Audit Task

A scheduled task that checks the ai-builder folder against the naming rules in its README and lists anything out of place, without moving or deleting a file.

Education

Education and credentials

Associate Degree (Honours)

Computer Engineering Technology

Humber College · 2020 – 2022

Bachelors in Technology

Software Engineering Technology, Degree Completion

McMaster University · Jan 2027 – 2028 (expected)

Certifications

AI Builder Program Level 1 · AI Foundations

Leland · 2026

Microsoft Power BI Desktop for Business Intelligence

Udemy · 2025

Postman and API Automated Testing

Udemy · 2024

SharePoint Online for Users

Udemy · 2024

Programming Foundations: APIs and Web Services

LinkedIn Learning · 2021

Microsoft Azure Fundamentals

Microsoft · 2020